If you have any problems using this site or questions about our brand, you can get in touch using the form on the Contact page. To save you some time, here are some answers to the most common questions:
Do Cuckoo accept returns?
What payment methods do Cuckoo accept?
Do I need a PayPal account to purchase from the Cuckoo Store?
Yes, we accept returns on any product within 28 days of purchase.
Our goal is 100% customer satisfaction. If you are not completely satisfied with your purchase please send us a note to let us know how we can correct the situation. If you would like to return your purchase we will provide return instructions to you and gladly refund or exchange your purchase, providing it is returned in an unworn condition with all tags and labels still attached.
We regret that we are unable to offer refunds on any sale items unless they are faulty. We will be happy to offer a like for like, size exchange or credit note for any unwanted Sale items, provided the items are re saleable with all tags attached.Please send your returns to The Cuckoos Nest Ltd
White Lund Ind. Est.
and include a note telling us what you would like to do with it. i.e. Refund or change to another size.. You do not need to call us first.
We offer free delivery on every order to all areas within the UK. We do ship Internationally but unfortunately we do not offer free shipping on orders outside of the UK. Our orders are sent out via Royal Mail every working day. We use Royal Mail Priority International for all international orders; transit time may vary depending on the destination.
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
We accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
No, you are not required to have a PayPal account to purchase from this store - although if you already have a PayPal account you may use it.
Our products have a 'fashion fit' (think slim fit not spray-on!) Our fabrics are premium and will allow some give. All of our garments are pre-shrunk & laundered through our dye & wash processes so don't expect any nasty surprises unless you ignore the washcare label. Keep the washing below 30 degrees, tumble dry only at low temperatures and our t shirts should last for life.
How do I choose my size?
Measure around your chest at its fullest point below your armpits. Using that measurement, choose your size from our chart below: